We are committed to protecting the privacy and security of our clients, customers and users of our website. This Privacy Policy sets out the types of personal information we collect, how we use that information, and the steps we take to ensure its protection. By using our website and our services, you agree to the terms of this Privacy Policy. 

1. COLLECTION OF PERSONAL INFORMATION

We may collect and process the following types of personal information: 

• Contact Information, such as name, address, email address and telephone number
• Demographic information, such as age, gender and occupation. 
• Financial information, such as income, assets and credit history. 
• Property-related information, such as property address, property type and property value. 
• information related to your preferences, interests and requirements in relation to real estate. 
• Technical data, such as IP address, browser type and operating system. 

We collect this information directly from you when you provide it to us, such as through our website, email, telephone or in person, or indirectly from third  parties, such as credit reporting agencies or publicly available sources. 

2. USE OF PERSONAL INFORMATION 

We may use your personal information for the following purposes: 

• To provide and improve our services, such as property sales, property management and property appraisals. 
• To communicate with you, such as responding to your inquiries, sending you updates on properties and informing you about our services and promotions. 
• To personalize your experience on our website, such as displaying relevant content and advertisements. 
• To conduct market research, analysis and reporting. 
• To comply with legal and regulatory requirements. 

3. DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:

• Our employees, agents and contractors who are bound by confidentiality obligations. 
• Third-party service providers, such as property inspectors, conveyancers and financial institutions who assist us in providing our services. 
• Government agencies, regulators and law enforcement authorities when required by law or to protect our rights and property. 

We will not sell, rent or trade your personal information to any third party without your consent. 

4. SECURTIY OF PERSONAL INFORMATION 

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. These measures may include secure data storage, access controls, encryption and regular security assessments. 

5. RETENTION OF PERSONAL INFORMATION

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements or resolve disputes. Once your information is no longer required we will securely destroy  or anonymize it. 

6. ACCESS, CORRECTION AND DELETION OF PERSONAL INFORMATION 

You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us using the contact details provided below. 

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website. 

8. CONTACT US

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the details below. 

We are committed to resolving any privacy issues promptly and fairly. 

CONTACT PERSON: 

ATTENTION:  Privacy Manager, R. Gordon & Son Property Agents, 79 Molesworth Street, LISMORE   NSW   2480

PHONE:  02 66212288      EMAIL:  office@srgsrealestate.com.au

FEEDBACK ON THE HANDLING OF YOUR PERSONAL INFORMATION 

Should you be unsatisfied in the manner in which Nationwide Property Brokers has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Federal Privacy Commissioner at: Office of the Privacy Commissioner, GPO Box 521B, SYDNEY   NSW   2001

You can learn more about the Privacy Act and your rights at www.privacy.gov.au